Returns & Refunds Policy
Last Updated: August 2026
At AVELLOIR, we want you to feel confident with every purchase. If you change your mind or experience an issue with your order, please contact us and we will guide you through the appropriate return or refund process.
14-Day Right of Withdrawal
If you are a consumer entitled to a statutory right of withdrawal, you may notify us that you wish to withdraw from your purchase within 14 days of receiving your order, without giving a reason.
To exercise your right of withdrawal, please contact us at support@avelloir.com within the applicable 14-day period.
Please do not send an item back before contacting us. Because products may be fulfilled from different locations, the correct return destination may vary. We will provide you with the appropriate return instructions and return address for your order.
After notifying us of your withdrawal, the goods must be returned within the applicable legal timeframe.
Return Shipping Costs
For a return made because you have changed your mind, you are responsible for the direct cost of returning the item, unless we expressly tell you otherwise or applicable law requires otherwise.
We strongly recommend using a tracked shipping service and retaining proof of shipment until your return has been completed.
Condition of Returned Items
You may inspect and handle an item only to the extent reasonably necessary to establish its nature, characteristics and functioning.
You may be responsible for any reduction in the value of the item resulting from handling beyond what is necessary for this purpose, where permitted by applicable law.
Where possible, please return products with their original packaging, accessories, labels and other components supplied with the item.
Exceptions
The statutory right of withdrawal may not apply to certain products where an exception is provided by applicable consumer law. This may include, for example, goods that are made to your specifications or clearly personalized, and certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
Any applicable return restriction will be communicated where appropriate and will not limit rights that cannot legally be excluded.
Sale or discounted items are not automatically excluded from our return policy.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, incorrect, or materially different from its description, please contact us as soon as possible at support@avelloir.com.
Please include your order number, a description of the issue and, where appropriate, clear photographs showing the problem. This will help us investigate and resolve the issue efficiently.
Your statutory rights relating to faulty or non-conforming goods are separate from the 14-day change-of-mind withdrawal right and are not affected by this policy.
Where applicable consumer law requires AVELLOIR to bear the costs associated with returning faulty or non-conforming goods, you will not be required to bear those costs.
Refunds
Once a return has been received and, where appropriate, inspected, we will process the applicable refund in accordance with your statutory rights and applicable consumer law.
For a valid exercise of the statutory right of withdrawal, any refund due will be made using the same payment method used for the original transaction, unless otherwise agreed.
Where permitted by applicable law, reimbursement may be withheld until the returned goods have been received or you have supplied evidence that the goods have been sent back, whichever occurs first.
Any additional delivery costs resulting from your choice of a delivery method more expensive than the least expensive standard delivery option offered by us may not be refundable.
Exchanges
Because availability may vary between products and suppliers, we cannot guarantee direct exchanges.
If you would like a different item, please contact us at support@avelloir.com and we will advise you on the available options.
How to Request a Return
To request a return, contact:
Email: support@avelloir.com
Please include your order number and the item you wish to return.
Do not send your return to an address unless AVELLOIR has provided or confirmed the return instructions for your specific order.
Your Consumer Rights
Nothing in this Returns & Refunds Policy is intended to exclude, restrict or limit any mandatory consumer rights available to you under applicable law.