Terms & Conditions
Last Updated: August 2026
Introduction
Welcome to Avelloir.
These Terms & Conditions govern your access to and use of the Avelloir website and your purchase of products through our online store.
By accessing our website or placing an order, you agree to these Terms & Conditions and to any policies referenced within them. If you do not agree with these Terms, please do not use our website or place an order.
Nothing in these Terms is intended to exclude, restrict, or limit any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.
Eligibility
You must be at least 18 years old, or have the permission and supervision of a parent or legal guardian where permitted by applicable law, to make a purchase through our website.
By placing an order, you confirm that you are legally capable of entering into the transaction or have the necessary authorization to do so.
Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, availability, and other information displayed on our website are accurate and up to date.
However, minor variations may occur. Product colors may appear differently depending on your screen, device settings, lighting, photography, or manufacturing variations.
We reserve the right to correct errors or inaccuracies and update product information where necessary.
Nothing in this section limits your statutory rights where a product is defective, damaged, incorrect, or does not conform to the description or applicable consumer protection requirements.
Prices and Currency
Product prices are displayed in the currency made available to you through our website.
Currency conversions, where applicable, may be approximate and may vary depending on exchange rates or payment-provider processing.
Prices may change from time to time. Any price change will not affect an order that has already been accepted, except where permitted or required by applicable law.
Any applicable charges that you are required to pay will be disclosed before completion of your purchase.
Orders
Placing an order constitutes an offer to purchase the selected products.
Orders are subject to availability, successful payment authorization, and acceptance by Avelloir.
After placing an order, you may receive an electronic confirmation acknowledging receipt of your order.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment problems, product unavailability, obvious pricing or product-information errors, or circumstances that prevent us from fulfilling the order.
If we cancel an order after payment has been received, the amount paid for the cancelled portion of the order will be refunded in accordance with applicable law.
Payments
Payment must be completed using one of the payment methods made available during checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize the applicable charge for your order.
Payment options may vary depending on your location, device, currency, and the payment services available through our checkout.
The payment methods displayed at checkout at the time of purchase are the payment methods currently available for your order.
Free Standard Shipping
Avelloir offers free standard shipping on all orders.
Standard shipping costs are incorporated into our product pricing, so customers are not charged an additional standard shipping fee at checkout.
Certain taxes, customs duties, import charges, or other government-imposed charges may apply to international orders depending on the destination and applicable law.
For complete information regarding processing, delivery, tracking, delays, multiple shipments, and international deliveries, please review our Shipping & Delivery Policy.
Shipping and Delivery
Delivery estimates are provided in good faith but are not guaranteed unless expressly stated otherwise.
Delivery times may be affected by the destination, carrier operations, customs procedures, weather, public holidays, seasonal demand, and other circumstances beyond our reasonable control.
Customers are responsible for providing complete and accurate shipping information when placing an order.
Some orders containing multiple products may arrive in separate shipments.
Further information is provided in our Shipping & Delivery Policy.
Nothing in these Terms limits any delivery rights available to you under applicable consumer law.
Returns, Refunds and Right of Withdrawal
Returns, refunds, damaged or incorrect products, and change-of-mind returns are governed by our Returns & Refunds Policy and applicable consumer protection law.
Where applicable law provides you with a statutory right of withdrawal, including the 14-day withdrawal right available to many consumers purchasing online within the European Union, that statutory right will apply.
For eligible change-of-mind returns, customers are responsible for the direct cost of returning the product unless Avelloir agrees otherwise or applicable law requires otherwise.
Products that are damaged, defective, incorrect, or otherwise non-conforming will be handled in accordance with our Returns & Refunds Policy and applicable consumer protection law.
Nothing in these Terms or our Returns & Refunds Policy is intended to restrict mandatory statutory consumer rights.
Legal Guarantee and Consumer Rights
Customers may have statutory rights regarding defective, damaged, incorrectly described, or non-conforming goods.
For consumers protected by European Union consumer law, goods generally benefit from a minimum two-year legal guarantee against lack of conformity, subject to the applicable legal requirements.
Any commercial policies offered by Avelloir operate in addition to, and do not replace or reduce, mandatory statutory rights.
Order Changes and Cancellations
If you wish to change or cancel an order, please contact us as soon as possible at support@avelloir.com.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, we may be unable to modify or cancel it.
This does not affect any statutory cancellation or withdrawal rights that may apply to your purchase.
From time to time, Avelloir may offer promotional codes, discounts, special offers, or sale pricing.
Promotions may be subject to additional terms, eligibility requirements, expiration dates, or exclusions communicated with the applicable offer.
Unless otherwise stated, promotional offers cannot be combined. We reserve the right to modify or discontinue promotions where permitted by applicable law.
Intellectual Property
Unless otherwise stated, the Avelloir name, branding, website design, text, graphics, logos, and original content appearing on this website are owned by or licensed to Avelloir and are protected by applicable intellectual property laws.
You may use the website for personal, non-commercial purposes.
You may not reproduce, distribute, modify, republish, commercially exploit, or otherwise use protected Avelloir content without authorization, except where permitted by law.
Acceptable Use
You agree not to misuse our website or interfere with its normal operation.
You must not use the website for fraudulent, unlawful, abusive, or unauthorized purposes, attempt to gain unauthorized access to our systems, introduce malicious software, or use automated methods to interfere with or improperly extract content from the website.
Third-Party Services
Our website may use or provide access to services operated by third parties, including payment, shipping, analytics, social media, or other service providers.
Your use of certain third-party services may also be subject to their own terms and privacy practices.
Where permitted by law, Avelloir is not responsible for the independent acts or omissions of third-party services that are outside our reasonable control.
Limitation of Liability
To the maximum extent permitted by applicable law, Avelloir will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by law, including any liability or consumer remedy that cannot legally be waived or restricted.
Privacy
We process personal information in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, why we collect it, how it may be used or shared, and the rights that may be available to you.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices, website, or applicable legal requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
Changes will apply from the date they are published unless applicable law requires otherwise.
Governing Law and Consumer Protection
These Terms are governed by the laws applicable to Avelloir's operation, subject to any mandatory consumer protection rights that apply to customers in their country of residence.
Nothing in these Terms deprives a consumer of protections that cannot legally be excluded or restricted under applicable law.
Contact Us
If you have questions about these Terms & Conditions, an order, or our policies, please contact:
Avelloir Customer Support
Email: support@avelloir.com