Privacy Policy

Last Updated: August 2026

Introduction
 

At Avelloir, we respect your privacy and are committed to protecting your personal data.
 

This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you visit our website, create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with Avelloir.
 

Avelloir operates from Bulgaria and processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) where applicable.
 

Data Controller
 

For the purposes of applicable data protection law, the data controller is the individual operating the Avelloir business in Bulgaria.
 

Brand: Avelloir
Contact Email: support@avelloir.com
 

If you have questions about how your personal data is processed or wish to exercise your data protection rights, please contact us using the email address above.
 

Personal Data We Collect
 

Depending on how you interact with our website, we may collect the following categories of personal data:

Identity and Contact Information
 

Your name, email address, telephone number, billing address, shipping address, and other contact information you provide.
 

Order and Transaction Information
 

Information relating to products purchased, order history, payment status, shipping information, returns, refunds, and customer service requests.
 

Payment Information
 

Payments are processed through third-party payment service providers. Avelloir does not normally receive or store complete payment card details. We may receive transaction-related information such as payment confirmation, payment status, or limited payment identifiers.
 

Account Information

If you create an account, we may process account details, login information, preferences, and related information.
 

Technical and Usage Information
 

This may include your IP address, browser type, device information, operating system, pages viewed, interactions with the website, referral information, approximate location derived from technical information, and other usage data.
 

Marketing Information
 

Where applicable, we may process your email address, marketing preferences, newsletter subscriptions, and information about your interaction with our marketing communications.
 

Communications
 

Information you provide when you contact us, including emails, inquiries, complaints, reviews, or customer support communications.

How We Collect Personal Data
 

We may collect personal data:

• directly from you when you place an order, create an account, subscribe, complete a form, or contact us;

• automatically through cookies and similar technologies when you use our website;

• from service providers involved in payments, website hosting, analytics, order fulfillment, delivery, security, or related services;

• where permitted by law, from other legitimate sources necessary to provide our services or protect our business.
   

How We Use Your Personal Data
 

We may process your personal data for the following purposes:

• to process, manage, fulfill, and deliver orders;

• to process payments and refunds;

• to communicate with you regarding orders, deliveries, returns, refunds, or inquiries;

• to provide customer support;

• to create and administer customer accounts;

• to maintain, operate, secure, and improve our website;

• to prevent fraud, abuse, security incidents, and unlawful activity;

• to comply with legal, tax, accounting, regulatory, and record-keeping obligations;

• to establish, exercise, or defend legal claims;

• to analyze website usage and improve our services;

• to send marketing communications where permitted by applicable law.
   

Legal Bases for Processing

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Where the GDPR applies, we process personal data on one or more of the following legal bases:

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Performance of a Contract

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Where processing is necessary to process your order, take payment, arrange delivery, manage returns or refunds, or otherwise perform our obligations relating to your purchase.

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Legal Obligation

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Where processing is necessary to comply with legal, accounting, tax, regulatory, consumer-protection, or other applicable obligations.

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Legitimate Interests

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Where processing is necessary for our legitimate business interests, such as operating and improving our website, preventing fraud, securing our services, responding to inquiries, managing our business, or establishing and defending legal claims, provided those interests are not overridden by your rights and freedoms.

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Consent

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Where required, we may rely on your consent, including for certain marketing communications or non-essential cookies and tracking technologies.

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Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

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Marketing Communications

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Where permitted by applicable law, we may send you promotional emails, newsletters, offers, or other marketing communications.

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You can unsubscribe at any time by using the unsubscribe option contained in a marketing communication or by contacting us at support@avelloir.com.

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Withdrawing from marketing communications will not prevent us from sending transactional or service-related messages concerning your orders, account, or customer service requests.

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Cookies and Similar Technologies

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Our website uses cookies and similar technologies for purposes such as website functionality, security, remembering preferences, analytics, and, where applicable, marketing.

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Some cookies are strictly necessary for the website to operate. Other cookies or tracking technologies may require your consent under applicable law before they are placed or used.

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Where required, you can manage your cookie preferences through the cookie settings or consent tools made available on our website.

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You may also be able to control cookies through your browser settings, although disabling certain cookies may affect website functionality.

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We may share personal data where reasonably necessary with categories of recipients including:

• website hosting and ecommerce service providers;

• payment processors;

• shipping and delivery providers;

• order fulfillment and operational service providers;

• IT, security, technical support, and fraud-prevention providers;

• analytics, advertising, or marketing service providers, where permitted by law;

• professional advisers such as accountants, lawyers, or consultants;

• government bodies, regulators, courts, law enforcement agencies, or other authorities where required by law;

• parties involved in a sale, transfer, restructuring, merger, or other business transaction where applicable.

 

We do not sell personal data in the ordinary meaning of selling customer information for monetary consideration.

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Service providers are permitted to process personal information only in accordance with applicable legal and contractual requirements.

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International Data Transfers

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Some of the service providers we use may process personal data in countries outside Bulgaria, the European Economic Area, or the country in which you are located.

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Where the GDPR applies and personal data is transferred outside the European Economic Area, we will rely on an appropriate lawful transfer mechanism where required, such as an adequacy decision, standard contractual clauses, or another mechanism permitted by applicable data protection law.

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Data Retention

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We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services and comply with legal, tax, accounting, regulatory, contractual, and record-keeping requirements.

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Retention periods may vary depending on the type of information, the purpose of processing, applicable limitation periods, and legal obligations.

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When personal data is no longer required, we will delete, anonymize, or otherwise securely dispose of it where appropriate.

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Data Security

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We use appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

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However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

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Your Data Protection Rights

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Depending on the law applicable to you, you may have rights including:

• the right to access your personal data;

• the right to correct inaccurate or incomplete personal data;

• the right to request deletion of personal data;

• the right to restrict certain processing;

• the right to object to certain processing;

• the right to data portability where applicable;

• the right to withdraw consent where processing is based on consent;

• the right not to be subject to certain decisions based solely on automated processing where applicable;

• the right to lodge a complaint with a competent data protection supervisory authority.

 

To exercise your rights, please contact support@avelloir.com.

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We may need to verify your identity before responding to a request.

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Complaints

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If you have concerns about how Avelloir processes your personal data, please contact us first at support@avelloir.com so that we can review your concern.

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Where applicable, you also have the right to lodge a complaint with the competent data protection supervisory authority.

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Children’s Privacy

Our website and services are intended for adults and are not directed to children.

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We do not knowingly collect personal data from children in circumstances where parental authorization or another lawful basis would be required.

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If you believe that a child has provided personal data to us unlawfully, please contact support@avelloir.com so that we can review and, where appropriate, delete the information.

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Third-Party Websites and Services

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Our website may contain links to third-party websites, platforms, payment services, social media services, or other external services.

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Those third parties may process personal data independently in accordance with their own privacy policies.

Avelloir is not responsible for the privacy practices of independent third-party websites or services.

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Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.

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Any updated version will be published on this page with a revised Last Updated date.

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Contact Us

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If you have questions about this Privacy Policy, wish to exercise a data protection right, or have concerns about how your personal information is processed, please contact:

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Avelloir Customer Support
Email: support@avelloir.com